Echo Global Logistics INC
★ 2.7· 100 reviews · Chicago, IL
✓ Licensed (USDOT 2233564) Active carrier
⚠ Holds broker authority
- USDOT number
- 2233564 ↗
- MC number
- MC511639 ↗
- Phone
- (800) 354-7993
- Safety (FMCSA)
- 0 inspections · 2 crashes
- Location
- 600 WEST CHICAGO AVENUE SUITE 200, Chicago, IL 60654
- In the registry since
- 2011 · 15 years
- FMCSA registration updated
- May 2026
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (100 dated reviews)
1★
2013
1
1★
2014
3
1.7★
2016
6
4★
2017
4
3★
2018
2
1.8★
2019
6
1★
2020
7
3.5★
2021
8
3.1★
2022
21
2.6★
2023
12
3.2★
2024
9
2.9★
2025
15
2.3★
2026
6
5★
4★
3★
2★
1★
Rating breakdown
2.7
100 reviews total
5
40
4
1
3
0
2
2
1
57
Customer reviews (100)
Google
We have used them about 3 or 4 times and have had no issues at all so far. very happy with their services.
Google
The team at Echo Global Logistics is top-notch. It's rare to find a company of this size that still maintains such a strong focus on carrier relationships. At Nor’East Xpress, we’ve found their brokers to be professional, fair, and extremely responsive whenever we need support on the road. Five star...
Google
I really don’t have time or any interest for reviews on google, but it is the time.. Nothing is smooth about this industry, logistics in general is a complicated in and at times frustrating business, however We have been working with Echo Global for quite some time now, in fact Echo is one of our to...
Google
Got us a medical bed across the border, needed to call them for help tracking the item, incredibly friendly and helpful. Didn't play hot potato like so many freight companies we have delt with in the past. Highly recommended.
Google
Amazing company! Alberto Garcia is one of the best brokers I have worked with and we been in business for over a decade. He is one hell of a broker.
Google
Big thanks to Lazar S at Echo Logistics. From the first call, Lazar was organized and transparent about the load, appointment windows, and accessorials. He checked in proactively, responded quickly to updates, and handled lumper/dispatch questions without passing the buck. Would gladly work with him...
We read this company's 49 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
8 reviews · latest 2023
Damaged or lost belongingsItems broken, lost or missing during the move
8 reviews · latest 2023
“The frames of both pictures were damaged.” 1★ · Google · Feb 2023 · Scott Hadaway · Read the review →
“Of the two pieces of furniture, one was totally destroyed. Furniture was shipped in hard crate.” 1★ · Google · Sep 2022 · John Briginshaw · Read the review →
“the furniture came in all beat up and damaged” 1★ · Google · Feb 2014 · Mvp Stores · Read the review →
Late pickup or deliveryPickup or delivery happened later than promised
5 reviews · latest 2023
Late pickup or deliveryPickup or delivery happened later than promised
5 reviews · latest 2023
“booked a load to Oregon set for 4 hours missed my backhaul had layover all weekend” 1★ · Google · Apr 2022 · Steven Carver · Read the review →
“They just keep changing the expected delivery date daily to be the next day. Meanwhile it's missed multiple barges” 1★ · Google · Aug 2021 · Salt Enterprises LLC · Read the review →
“Order did not arrive on time to scheduled date and didn’t receive a notice. Then called and got rescheduled for the next day and still didn’t arrive. Got delayed to a third day and still late.” 1★ · Google · Nov 2020 · Pierre Panyasith · Read the review →
Turned out to be a brokerA different company showed up or handled the move
3 reviews · latest 2023
Turned out to be a brokerA different company showed up or handled the move
3 reviews · latest 2023
“Echo is not a freight company, they are merely a freight broker i.e., they book your loads with diff. carriers” 1★ · Google · Apr 2023 · PSCBATH · Read the review →
“After a number of years of good service we had a damaged load on a truck that was contracted with Echo. The freight was completely abused, removed from the original banded skid and tossed onto another.” 1★ · Google · Mar 2023 · Windy City Cabinet · Read the review →
“The carrier they hired had nothing but excuses why he wasn't delivering the load on time. Eventually, the carrier stopped answering the phone for Echo all together.” 1★ · Google · May 2016 · Mark Fasolino · Read the review →
Damage claim denied or ignoredA claim was refused, ignored, or paid a fraction of the value
3 reviews · latest 2023
Raised inside reviews quoted under other problems
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 49 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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